100% Risk-Free Cancellation Policy

Cancellation & Refund Policy

Effective Date: September 20, 2026 • Transparent & Hassle-Free

We understand plans change. Grab-Rental provides one of the most customer-friendly cancellation policies in the intercity car rental industry, designed to protect both our travelers and our hard-working chauffeurs.

Outstation & Intercity Cancellation Matrix

Cancellation Timing	Refund Eligibility	Cancellation Fee	Chauffeur Status
> 6 Hours Before Pickup	100% Full Refund	₹0 (Free)	Unallocated
2 to 6 Hours Before Pickup	50% Advance Refunded	50% of Advance Paid	Chauffeur Mobilized
< 2 Hours / Passenger No-Show	No Refund	Full Advance Deposit	Arrived at Pickup

Our Zero-Cancellation & Chauffeur Guarantee

If Grab-Rental ever cancels a confirmed booking due to vehicle breakdown or driver unavailability without providing a free upgraded alternative vehicle, you will receive an Immediate 100% Refund + a ₹500 Courtesy Travel Credit credited to your account.

Refund Processing Timelines

Once a cancellation is initiated, refunds are processed automatically back to the original payment source:

UPI / Netbanking

Within 24 Hours

Credited straight to your linked bank account or VPA.

Credit / Debit Cards

3 to 5 Business Days

Depending upon your card issuing bank's settlement cycle.

How to Cancel a Booking

Log into your account and open My Trips Dashboard.
Locate your upcoming booking and click “Cancel Trip”.
Alternatively, call our 24/7 helpline at +91 80 4710 9999 or WhatsApp our support team for instant assistance.